Refund policy
Returns
We only accept returns for items that arrive damaged or defective. If you received a faulty item, please contact us within 7 days of delivery with your order number and photos of the damage, and we'll make it right.
We do not accept returns for:
- Change of mind or accidental orders
- Items that have been used or are not in their original condition
- Incorrect size or color selections
Refunds
Refunds are issued in the following circumstances only:
- Faulty/Damaged Items — If your item arrives damaged or defective and a replacement is not available, a full refund will be issued.
- Lost Packages — If your order is confirmed lost in transit (no delivery scan after 12 business days from your shipping confirmation), a full refund or replacement will be offered.
Refunds are processed back to your original payment method within 5–10 business days of approval.
How to Request a Return or Refund
Email us at [your email] with:
- Your order number
- A description of the issue
- Photos (for damaged/faulty items)
We review all claims and will respond within 2–3 business days.
Questions?
Contact us at support@ruedouce.com — we're happy to help.