Shipping
We currently ship within the United States only. Every order ships free — no minimum, no code needed.
- Orders are processed within 1–2 business days.
- Once shipped, delivery typically takes 7–12 business days.
- You'll get a confirmation email with tracking as soon as your order leaves us.
Full details are in our shipping policy.
Returns
Because of how our catalog is sourced, we accept returns for items that arrive damaged or defective — reach out within 7 days of delivery with your order number and a photo of the issue, and we'll make it right with a replacement or refund. We're not able to accept returns for a change of mind or an incorrect size or color selection, so do check the size guide before you order.
The complete policy, including how refunds are processed, is here: refund policy.
Questions
Email us any time at support@ruedouce.com, or use our contact page.